Is Palm watching you? If you bought one of its snazzy new Palm Pre phones,
the answer is apparently yes -- and not just sometimes, either. According to
Palm Pre hacker Joey Hess, the Pre's WebOS constantly logs usage data, including
which applications you use, when, and for how long; it catalogs every app you
have installed on your phone; it tracks the system state following application
crashes; and it even tracks your location, obtained via GPS. All of these logs
are sent back to Palm on a daily basis.
Could anyone even feign surprise that Palm Pre customers would be disturbed by
this? It's one thing to agree to disclose certain personal information when you
sign up for a service, but quite another to be made to disclose information all
the time, every day, everywhere you go. To any rational person, that's the
difference between a friend and a stalker.
[ See how the Palm Pre stacks up against the iPhone in InfoWorld's deathmatch. |
Get the full scoop on next-gen mobile devices in InfoWorld's Mobile 2.0 Deep
Dive PDF report. | Read our hands-on evaluation of the Palm Mojo SDK for Pre. ]
But there's no reason to single out Palm. As computing moves away from the
desktop software paradigm toward Web-based services and cloud computing, a
growing number of software vendors must confront similar issues. If Google's
Chrome OS vision comes to pass and the bulk of computing moves from the desktop
to the Web, virtually every application will become another opportunity to
collect usage patterns, location, and other personally identifying user data.
It's time software developers and vendors took an active role in addressing
consumer concerns about data collection and privacy -- because if we don't,
someone else might step in to do it for us.
Privacy policies aren't enough
Are there legitimate uses for the data Palm collects? Sure. Palm could use it to
"customize your experience; troubleshoot and provide updates; ... resolve
disputes; collect fees owed; detect and protect against error, fraud and
criminal activity; comply with applicable law, regulations, legal processes or
enforceable governmental requests," just like its privacy policy suggests.